pukpuk
c2d4c8d0a0
Add comprehensive workflow commands for AI-assisted development: - Claude commands: analyze, clarify, plan - Kilocode workflows: full feature development lifecycle - Opencode commands: specification and implementation workflows - Roo MCP configuration for tool integration Update .gitignore to exclude .astro build cache directories. 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude <noreply@anthropic.com>
32 lines
21 KiB
HTML
32 lines
21 KiB
HTML
<!DOCTYPE html><!-- This site was created in Webflow. https://webflow.com --><!-- Last Published: Fri Aug 22 2025 04:22:51 GMT+0000 (Coordinated Universal Time) --><html data-wf-domain="www.enchun.tw" data-wf-page="61f24aa108528b01d1942c9e" data-wf-site="61f24aa108528b1962942c95" lang="TW" data-wf-collection="61f24aa108528b279f942ca9" data-wf-item-slug="google-comment-delete" class="w-mod-js w-mod-ix wf-notosanstc-n1-active wf-notosanstc-n3-active wf-notosanstc-n4-active wf-notosanstc-n5-active wf-notosanstc-n7-active wf-notosanstc-n9-active wf-quicksand-n7-active wf-quicksand-n5-active wf-quicksand-n6-active wf-quicksand-n3-active wf-quicksand-n4-active wf-active"><head><style>.wf-force-outline-none[tabindex="-1"]:focus{outline:none;}</style><meta charset="utf-8"><title>Google評論可以刪除嗎?這樣做讓你的負評危機變轉機!</title><meta content="人手一機的時代裡，人們獲取資訊的速度日益漸增，從線上到實體購物都必須經過嚴格的審核，其中最令人在乎的就是「評論」，根據調查有六成以上的人們對於網路上的評論是深信的，消費購物前一定會先經過仔細的思考，能不踩雷就盡量避免，所以針對大多數使用者都會查看的「Google商家評論」，遇到負評危機的時候該怎麼辦呢?" name="description"><meta content="Google評論可以刪除嗎?這樣做讓你的負評危機變轉機!" property="og:title"><meta content="人手一機的時代裡，人們獲取資訊的速度日益漸增，從線上到實體購物都必須經過嚴格的審核，其中最令人在乎的就是「評論」，根據調查有六成以上的人們對於網路上的評論是深信的，消費購物前一定會先經過仔細的思考，能不踩雷就盡量避免，所以針對大多數使用者都會查看的「Google商家評論」，遇到負評危機的時候該怎麼辦呢?" property="og:description"><meta content="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/624e908e5044c61dd1be69fd_OG.png" property="og:image"><meta content="Google評論可以刪除嗎?這樣做讓你的負評危機變轉機!" property="twitter:title"><meta content="人手一機的時代裡，人們獲取資訊的速度日益漸增，從線上到實體購物都必須經過嚴格的審核，其中最令人在乎的就是「評論」，根據調查有六成以上的人們對於網路上的評論是深信的，消費購物前一定會先經過仔細的思考，能不踩雷就盡量避免，所以針對大多數使用者都會查看的「Google商家評論」，遇到負評危機的時候該怎麼辦呢?" property="twitter:description"><meta content="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/624e908e5044c61dd1be69fd_OG.png" property="twitter:image"><meta property="og:type" content="website"><meta content="summary_large_image" name="twitter:card"><meta content="width=device-width, initial-scale=1" name="viewport"><meta content="50JdhgGIg6pGyzeULhOK69yPLiZYbn39QZQbmE3XOF4" name="google-site-verification"><meta content="Webflow" name="generator"><link href="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/css/enchun.webflow.shared.557e15b5a.css" rel="stylesheet" type="text/css"><link href="https://fonts.googleapis.com" rel="preconnect"><link href="https://fonts.gstatic.com" rel="preconnect"><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Noto+Sans+TC:100,300,regular,500,700,900%7CQuicksand:300,regular,500,600,700&subset=chinese-traditional,latin" media="all"><script type="text/javascript">WebFont.load({ google: { families: ["Noto Sans TC:100,300,regular,500,700,900:chinese-traditional,latin","Quicksand:300,regular,500,600,700"] }});</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/6200ec44d8b8b96d8b782995_enchun%20ico-.png" rel="shortcut icon" type="image/x-icon"><link href="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/61f24eab58147e4241925533_enchun%20webclip.png" rel="apple-touch-icon"><link href="google-comment-delete.html" rel="canonical"><script async="" src="https://www.googletagmanager.com/gtag/js?id=G-DKBZWCGGZR"></script><script type="text/javascript">window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments);}gtag('js', new Date());gtag('config', 'G-DKBZWCGGZR', {'anonymize_ip': false});</script><script type="text/javascript">window.__WEBFLOW_CURRENCY_SETTINGS = {"currencyCode":"USD","symbol":"$","decimal":".","fractionDigits":2,"group":",","template":"{{wf {\"path\":\"symbol\",\"type\":\"PlainText\"} }} {{wf {\"path\":\"amount\",\"type\":\"CommercePrice\"} }} {{wf {\"path\":\"currencyCode\",\"type\":\"PlainText\"} }}","hideDecimalForWholeNumbers":false};</script></head><body class="body-7"><div class="guide_line-desktop-130"></div><div class="custom-code-embeds"><div class="icons-embed w-embed"><!--Material Icons-->
|
||
<link href="https://fonts.googleapis.com/css?family=Material+Icons%7CMaterial+Icons+Outlined%7CMaterial+Icons+Two+Tone%7CMaterial+Icons+Round%7CMaterial+Icons+Sharp" rel="stylesheet">
|
||
<style>.material-icons, .material-icons-outlined, .material-icons-two-tone, .material-icons-round, .material-icons-sharp {
|
||
font-weight: normal;
|
||
font-style: normal;
|
||
font-size: 1.25rem;
|
||
line-height: 1.25rem;
|
||
display: inline-block;
|
||
text-transform: none;
|
||
letter-spacing: normal;
|
||
word-wrap: normal;
|
||
white-space: nowrap;
|
||
direction: ltr;
|
||
-webkit-font-smoothing: antialiased;
|
||
text-rendering: optimizeLegibility;
|
||
-moz-osx-font-smoothing: grayscale;
|
||
font-feature-settings: 'liga';
|
||
}
|
||
.material-icons-s {
|
||
font-size: 16px;
|
||
line-height: 16px;
|
||
}
|
||
</style></div><div class="responsive-typography-embed w-embed"><!-- Responsive Typography -->
|
||
<style>/* Desktop and above */
|
||
html { font-size: 19px; }
|
||
/*Tablet */
|
||
@media (max-width: 991px) { html { font-size: 19px; } }
|
||
/* Mobile - Landcape */
|
||
@media (max-width: 767px) { html { font-size: 16px; } }
|
||
/* Mobile - Portrait */
|
||
@media (max-width: 479px) { html { font-size: 13px; } }
|
||
</style></div></div><header id="nav" data-w-id="8aa79023-ca9b-19e1-d3d7-23cc81f421aa" class="sticky-nav" style="transform: translate3d(0px, 0px, 0px) scale3d(1, 1, 1) rotateX(0deg) rotateY(0deg) rotateZ(0deg) skew(0deg, 0deg); transform-style: preserve-3d;"><nav class="container_nav w-container"><ul role="list" class="nav-grid w-list-unstyled"><li id="w-node-_8aa79023-ca9b-19e1-d3d7-23cc81f421ad-81f421aa" class="nav_brand"><div class="hero_logo_brand"><img src="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/61f24aa108528b6c41942cc4_enchun%20logo%20without%20words.svg" loading="lazy" alt="" class="image"></div><a href="../index.html" class="nav-logo-link"><img src="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/61f24aa108528b3886942cba_enchun.svg" alt="" class="nav-logo"></a></li><li class="list-item"><a href="../about-enchun.html" class="nav-link">關於恩群</a></li><li class="list-item"><a href="../marketing-solutions.html" class="nav-link">行銷方案</a><div class="navlink-notification-hot"><div class="notification-text">hot</div></div></li><li class="list-item"><a href="../news.html" class="nav-link">行銷放大鏡</a><div class="navlink-notification-new"><div class="notification-text">new</div></div></li><li class="list-item"><a href="../teams.html" class="nav-link">恩群大本營</a></li><li class="list-item"><a href="../website-portfolio.html" class="nav-link">網站設計</a></li><li class="list-item"><a href="../contact-us.html" class="nav-link">聯絡我們</a></li><li data-w-id="8aa79023-ca9b-19e1-d3d7-23cc81f421c7" class="list-item-hamburger"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/61f24aa108528bf3b4942cc3_menu%20icon.svg" loading="lazy" alt=""></a></li></ul><div data-w-id="8aa79023-ca9b-19e1-d3d7-23cc81f421ca" class="nav_manu_list"><a href="#" class="link-block w-inline-block"><div data-w-id="8aa79023-ca9b-19e1-d3d7-23cc81f421cc" class="material-icons icons_style">close</div></a><ul role="list" class="list"><li class="tablet_nav_item_list"><a href="../about-enchun.html" class="nav-link spacer">關於恩群</a></li><li class="tablet_nav_item_list"><a href="../marketing-solutions.html" class="nav-link spacer">行銷方案</a><div class="navlink-notification-hot spacer"><div class="notification-text">hot</div></div></li><li class="tablet_nav_item_list"><a href="../news.html" class="nav-link spacer">行銷放大鏡</a><div class="navlink-notification-new spacer"><div class="notification-text">new</div></div></li><li class="tablet_nav_item_list"><a href="../teams.html" class="nav-link spacer">恩群大本營</a></li><li class="tablet_nav_item_list"><a href="../website-portfolio.html" class="nav-link spacer">網站設計</a></li><li class="tablet_nav_item_list"><a href="../contact-us.html" class="nav-link spacer">聯絡我們</a></li></ul></div></nav></header><div class="section_head"></div><div class="section_article"><div class="container spacer9 w-container"><div class="back_to_list"><a href="javascript:history.back();" class="back_text"><span class="material-icons">first_page</span>回到文章列表</a></div><div class="section_header_w_line"><div id="w-node-_8697d7d7-a908-f28d-5a01-11429d64b3f9-d1942c9e" class="divider_line"></div><div class="header_subtitle"><h1 class="header_subtitle_head">Google評論可以刪除嗎?這樣做讓你的負評危機變轉機!</h1></div><div class="divider_line"></div></div><div class="article_feature_image"><img alt="" loading="lazy" width="900" src="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/624e908cf2a3a26abf6c2f94_%E5%BC%B7%E8%AA%BF.png" sizes="(max-width: 767px) 100vw, (max-width: 991px) 728px, 900px" srcset="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/624e908cf2a3a26abf6c2f94_%E5%BC%B7%E8%AA%BF-p-500.png 500w, https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/624e908cf2a3a26abf6c2f94_%E5%BC%B7%E8%AA%BF-p-800.png 800w, https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/624e908cf2a3a26abf6c2f94_%E5%BC%B7%E8%AA%BF-p-1080.png 1080w, https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/624e908cf2a3a26abf6c2f94_%E5%BC%B7%E8%AA%BF.png 1600w"></div><div class="article_wrapper"><h2 class="heading-2">Google評論可以刪除嗎?這樣做讓你的負評危機變轉機!</h2><div class="article_date_wrapper"><div class="article_date_pre">文章發布日期：</div><div class="article_date_pre">April 7, 2022</div></div><div class="article-rtb w-richtext"><p>人手一機的時代裡，人們獲取資訊的速度日益漸增，從線上到實體購物都必須經過嚴格的確認，其中<strong>最令人在乎的就是「評論」</strong>，根據調查有六成以上的人們對於網路上的評論是深信的，消費購物前一定會先經過仔細的思考，能不踩雷就盡量避免，所以<strong>針對大多數使用者都會查看的「Google商家評論」，遇到負評危機的時候該怎麼辦呢?</strong></p><p></p><h1>Google商家評論可以刪除嗎?</h1><p><strong>不行唷</strong>，Google對所有的網路使用者都是一視同仁，不管是使用者還是商家的經營者都是平等的，所以只能透過留下評論的當事者移除，但如果評論的內容具有違反Google規範的部分，是可以向Google檢舉評論的不當內容，<strong>經由Google擔任第三方角色，判斷裁決</strong>。</p><p></p><h2>什麼樣的負評可以透過檢舉移除呢?</h2><p></p><figure style="max-width:1600pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/67bc0b1779b9e7ac390a2e9f_624e90cbf2a3a23be16c67da_1.png" loading="lazy" alt="不當的Google評論內容"></div></figure><p><strong>1、離題內容</strong><br>與商家無關之內容</p><p><strong>2、垃圾內容</strong></p><p>該評論出自機器人，或是包含廣告的內容</p><p><strong>3、利益衝突</strong></p><p>評論為商家的競爭同業的相關人</p><p><strong>4、褻瀆內容</strong></p><p>包含不雅字眼、性暗示、暴力非法內容</p><p><strong>5、霸凌或騷擾內容</strong></p><p>針對特定人物的人生攻擊</p><p><strong>6、歧視內容或仇恨言論</strong></p><p>內容對於個人或是團體的身分認同有害的內容</p><p><strong>7、個人資訊</strong></p><p>包含地址及個人隱私資訊的內容</p><p></p><figure style="max-width:1600pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/67bc0b1779b9e7ac390a2e91_624e90f20720c3fb8c1a34c3_2.png" loading="lazy" alt="刪除Google評論步驟"></div></figure><p>檢舉負評步驟一：︁進入Google商家後台，點擊左欄「評論」項目，找到需要檢舉的負評，選擇檢舉不當內容。</p><p></p><figure style="max-width:1600pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/67bc0b1779b9e7ac390a2e96_624e9110840bd8771b0accf4_3.png" loading="lazy" alt="刪除Google評論步驟"></div></figure><p>檢舉負評步驟二：︁針對該負評的內容選擇相對應的檢舉原因。<br>送出檢舉後，Google會針對該負評違反規範的原因進行審核，<strong>至少需要三個工作天</strong>會將結果回信於檢舉的帳號信箱中。</p><p></p><figure style="max-width:1600pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/67bc0b1779b9e7ac390a2e99_624e912310c57c3ad4d5aa14_4.png" loading="lazy" alt="刪除Google評論步驟"></div></figure><p>除了透過Google商家後台來檢舉不當的負評以外，還可以透過這個好用的工具來進行檢舉、查看已提報的評論進度、進行二次的負評內容申訴，那就是<a href="https://support.google.com/business/workflow/9945796">Google評論管理工具。<br><br></a></p><h3>除了檢舉，不妨試著正面回應負評吧!</h3><p>「好事不出門、壞事傳千里」，壞消息總是傳的又快又遠，如果不斷放任負評滋長，就像不斷生長的癌細胞。所以在得到負評時，立即回覆給予解釋說明、安撫客戶情緒，相信其他使用者在看到回應時，也可以從中看出店家的積極處理，留下評論者也許能可以進一步與店家聯繫，化解誤會，客戶也能與店家維持良好關係。<br><a href="fu-ping-ye-shi-yi-zhong-shang-ji.html">什麼?!負評也可以生財!你不可不知的負評的再行銷方法!</a></p><p></p><figure style="max-width:1600pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/61f24aa108528b6d51942ca8/67bc0b1779b9e7ac390a2e9c_624e91787b2d4138aaa05a59_5.png" loading="lazy" alt="怎麼回覆負評"></div></figure><p>回應負面評論三大重點</p><p><strong>1、立即回覆</strong><br>負評對你所造成的傷害可能比你想像的還要大，所以在第一時間就做出有效的回應，並展現出對與使用者同理心，讓消費者明確的知道商家已經聽到他們的聲音。</p><p><strong>2、有禮貌及專業感的說明完整過程及原因</strong><br>沒有人是完美的品牌亦知，如果指控屬實誠懇道歉，詳細說明事件原委及過程，並且針對疏失事件提出改善方法，知錯能改善莫大焉。</p><p><strong>3、提出補償</strong></p><p>最後的最後，就是展現出誠意的時候，針對疏失提出合理範圍的補償機制，承擔起責任。<br>負評一點都不可怕，但千萬不要抱持推卸及隱瞞示心態，相信正視疏失並且勇於改善，就算其他消費者看到回覆也可以從中看出店家的積極處理態度，給予店家一個機會，危機也可以成為轉機!</p><p></p><h4>正面評論不可少!</h4><p><strong>好的評論除了可以增加客戶的信任感，在排名要素中也是不可或缺的一部分喔</strong>，平時就要多多累積，如果等到出事了~~就來不及了獲得五星評論一點都不難!<br><a href="googlecomment.html">輕鬆獲得五星評論三大技巧大公開!</a></p><p></p><blockquote>創造企業更多發展的可能性，是我們的使命</blockquote><blockquote>Its our destiny to createpossibilitiesforyour business.</blockquote><blockquote>恩群數位行銷有限公司ENCHUN Digital Marketing Co.Ltd.</blockquote><blockquote><code>諮詢電話:02 5570 0527</code></blockquote></div></div></div></div><div class="section_call4action"><div class="container w-container"><div class="c4a_grid"><div class="c4a_heading"><h3 class="heading">準備好開始新的旅程了嗎<br>歡迎與我們聯絡</h3></div><a id="w-node-_33a8c695-4e70-4513-627a-229197691a8d-97691a85" href="https://heyform.itslouis.cc/form/7mYtUNjA" target="_blank" class="link-block-4 w-inline-block"><div class="c4a_button-text">預約諮詢 <span class="material-icons">phone_callback</span></div></a></div></div></div><div class="section_footer"><div class="container w-container"><div class="footer_horizontal_line"></div><div class="footer_grid"><div class="footer_block1"><a href="../index.html" class="link-block-2 w-inline-block"><img src="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/61f24aa108528b3886942cba_enchun.svg" loading="lazy" alt=""></a><p class="footer_text">恩群數位累積多年廣告行銷操作經驗，擁有全方位行銷人才，讓我們可以為客戶精準的規劃每一分廣告預算，讓你的品牌深入人心。更重要的是恩群的存在，為了成為每家公司最佳數位夥伴，作為彼此最堅強的後盾，你會知道有我們的陪伴 你並不孤單。</p></div><div class="footer_block2"><div class="footer_header"><div class="footer_block_title">聯絡我們</div></div><a href="https://www.facebook.com/EnChun-Taiwan-100979265112420" target="_blank" class="link-block-3 w-inline-block"><img src="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/61f24aa108528b09a6942cc5_Social%20FB.svg" loading="lazy" alt=""></a><p class="footer_text darker"><a href="tel:+886255700527" class="footer_text_link">02-55700527</a><a href="mailto:enchuntaiwan@gmail.com" class="link"><br><span class="text-span">enchuntaiwan@gmail.com</span></a></p></div><div class="footer_block3"><div class="footer_header"><div class="footer_block_title">行銷方案</div></div><ul role="list" class="footer_solutions"><li><a href="../marketing-solutions.html" class="footer_link">Google 商家關鍵字</a></li><li><a href="../marketing-solutions.html" class="footer_link">Google Ads</a></li><li><a href="../marketing-solutions.html" class="footer_link">社群代操</a></li><li><a href="../marketing-solutions.html" class="footer_link">論壇行銷</a></li><li><a href="../marketing-solutions.html" class="footer_link">網紅行銷</a></li><li><a href="#" class="footer_link">形象影片</a></li></ul></div><div class="footer_block4"><div class="footer_header"><div class="footer_block_title">行銷放大鏡</div></div><div class="footer_solutions w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><a href="../wen-zhang-fen-lei/google-xiao-xue-tang.html" class="footer_link">Google小學堂</a><link rel="prefetch" href="../wen-zhang-fen-lei/google-xiao-xue-tang.html"></div><div role="listitem" class="w-dyn-item"><a href="../wen-zhang-fen-lei/meta-xiao-xue-tang.html" class="footer_link">Meta小學堂</a><link rel="prefetch" href="../wen-zhang-fen-lei/meta-xiao-xue-tang.html"></div><div role="listitem" class="w-dyn-item"><a href="../wen-zhang-fen-lei/xing-xiao-shi-shi-zui-qian-xian.html" class="footer_link">行銷時事最前線</a><link rel="prefetch" href="../wen-zhang-fen-lei/xing-xiao-shi-shi-zui-qian-xian.html"></div><div role="listitem" class="w-dyn-item"><a href="../wen-zhang-fen-lei/en-qun-shu-wei-zui-xin-gong-gao.html" class="footer_link">恩群數位最新公告</a><link rel="prefetch" href="../wen-zhang-fen-lei/en-qun-shu-wei-zui-xin-gong-gao.html"></div></div></div></div></div></div></div><div class="section_copyright"><div class="container w-container"><div class="footer_copyright_block"><div class="footer_copyright_text">copyright © Enchun digital 2018 - 2025</div></div></div></div><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=61f24aa108528b1962942c95" type="text/javascript"></script><script src="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/js/webflow.schunk.1a807f015b216e46.js" type="text/javascript"></script><script src="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/js/webflow.schunk.ab26645a529451ce.js" type="text/javascript"></script><script src="https://cdn.prod.website-files.com/61f24aa108528b1962942c95/js/webflow.ab0a3d4a.161f81a413434ee3.js" type="text/javascript"></script></body></html> |